Q: What are the best practices for caring for my Sportiva products?

Wash with Like Colors : Separate your activewear and wash with similar colors to prevent color bleeding. Use Mild Detergent : Opt for a mild detergent to maintain the fabric's quality. Avoid Fabric Softener : Do not use fabric softener as it can break down the fabric's performance features. Secure Fasteners : For shorts with zippers, wash with the zippers closed to avoid snags and damage. Avoid High Heat : To preserve your activewear's elasticity and shape, use a low-temperature steam iron when needed. High heat can damage the fabric.

Question 1

When will I receive my order?

Accepted Answer

Our team processes your order within one to two days, and delivery typically takes two to four business days after that.

Question 2

How do I determine my size?

Accepted Answer

Each product page features a detailed size guide along with the model details to help you visualize and choose the correct size.

We recommend measuring yourself and comparing your measurements to the provided details to find the best fit.

Question 3

What are the best practices for caring for my Sportiva products?

Accepted Answer

Wash with Like Colors: Separate your activewear and wash with similar colors to prevent color bleeding.

Use Mild Detergent: Opt for a mild detergent to maintain the fabric's quality.

Avoid Fabric Softener: Do not use fabric softener as it can break down the fabric's performance features.

Secure Fasteners: For shorts with zippers, wash with the zippers closed to avoid snags and damage.

Avoid High Heat: To preserve your activewear's elasticity and shape, use a low-temperature steam iron when needed. High heat can damage the fabric.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 3 days of purchase for items that are unworn, unwashed, and in their original condition. For more details, visit out return policy page or contact us on info@thesportiva.com

+961 76 098 611

Question 5

How do I exchange an item?

Accepted Answer

In our pursuit of exceptional customer service, we aim to make exchange easy and hassle-free. Customers are entitled to exchange their purchased items within three (3) days from the date of receipt.

What do you need to know:

The item must be new and unused, with no sign of wear or damage.
Keep all original tags and labels attached.
Return the item in its original packaging, including all bags, and protective materials.
Items on sales can only be exchanged during the sale period. Exchanges cannot be made after the sale ends.

For more details, visit our exchange policy page or contact us on info@thesportiva.com

Question 6

Refunds

Accepted Answer

Once we receive and inspect your returned item(s), we'll notify you if your refund is approved. If so, we will refund the desired amount in 3 - 5 working days. Enjoy a one-time free return; standard shipping rates apply for subsequent returns.

Shipping policy

Most Asked Questions